|
|
Sold Out
Book Categories |
Hostile and enraged customers are difficult, dangerous, and a growing presence. With a trend toward more incidents of customer hostility and rage, the protection of a company's employees, customers, and assets takes on new, urgent, and challenging dimensions. C.H.A.R.M. School meets this challenge by offering a straightforward, systematic approach to customer behavior management. C.H.A.R.M. School equips employees with techniques to anticipate customer hostility, arms them with methods to defuse aggression, and steers them away from dangerous situations.
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Matthew MASON
reviewed C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management on August 20, 2018 C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management
A very short book. It argues for a sort of partnership model to sell your products. There are some calculations for assessing opportunities as well. Feels a bit dated with its example of DOS and IBM. Worth a flip through from the library.
Login|Complaints|Blog|Games|Digital Media|Souls|Obituary|Contact Us|FAQ
CAN'T FIND WHAT YOU'RE LOOKING FOR? CLICK HERE!!! X
You must be logged in to add to WishlistX
This item is in your Wish List
X
This item is in your Collection
C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management
X
This Item is in Your Inventory
C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management
X
You must be logged in to review the productsX
X
X
Add C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management, , C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management to the inventory that you are selling on WonderClubX
X
Add C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management, , C. H. A. R. M. School: Lessons in Customer Hostility and Rage Management to your collection on WonderClub |