Performance Appraisal in the Public Sector: Techniques and Applications Book

	Preface
1	An Overview	1
	Performance Appraisal Research	2
	Public and Private Sector Differences	4
	Performance Appraisal Criteria	5
	Organization of the Chapters	8
	Summary	10
2	Fundamentals of Appraisal	13
	Why Do We Appraise?	13
	What Do We Appraise?	23
	When Do We Appraise?	27
	Who Does the Appraising?	29
	Summary	36
3	The Organization and Performance Appraisal	37
	Organizational Culture and Climate	38
	The Institutional Organization and Performance Appraisal	42
	The Managerial Organization and Performance Appraisal	48
	The Operational Organization and Performance Appraisal	51
	Summary	54
4	Technique and Performance Appraisal	57
	Is Technique All That Important?	58
	A Process in Search of a Technique	61
	Techniques in the Public Sector	66
	Summary	67
5	Performance Appraisal Types	69
	Subjective Techniques	70
	Interpersonal Comparison Techniques	75
	Objective Techniques	79
	Summary	93
6	Performance Appraisal Feedback	95
	The Role of Feedback	96
	Interview Preparation	100
	Interview Techniques	102
	Poor Performers	105
	Performance Appraisal as a Guide for Training	108
	Summary	110
7	Diagnostics	113
	Cognitive Behavior	114
	Organizational Perspectives	119
	Employee Perspectives	121
	Rater Error	124
	Training the Rater	127
	Summary	131
A	Conclusion	133
	Pay for Performance and Total Quality Management	133
	The Developmental Appraisal	135
	Summary	139
	References	141
	Index	165