Developing Exemplary Performance One Person at a Time Book

List of Tables and Figures ix

Acknowledgments xi

About the Author xiii

Introduction xv

Part 1 A New Way to Achieve Exemplary Performance

1 Principles of the Exemplary Performance Model 3

2 The Exemplary Performance Model Explained 23

Part 2 The Exemplary Performance Factors

3 The Talent and Fit Factor 43

4 The Environment Factor 65

5 The Tools and Resources Factor 87

6 The Systems and Processes Factor 103

7 The Clear Expectations and Accountability Factor 121

8 The Knowledge and Skills Factor 141

9 The Motivation Factor 155

Part 3 Applying the Model

10 The Development Process Step by Step 175

11 Rolling Out the Model in the Real World 197

Appendix A Exemplary Performance Model Increases Sales at City Furniture 211

Appendix B Questions for Use in Diagnosing Performance Factors 219

Notes 223

Index 229