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Book Categories |
Preface | ||
Acknowledgments | ||
1 | The Set-Up-to-Fail Syndrome | 1 |
2 | When Common Sense Fails Us | 17 |
3 | Set-Up-to-Fail: A Vicious Cycle | 45 |
4 | Labels, Biases, and Misperceptions | 67 |
5 | Colluding to Collide | 87 |
6 | The Cost Iceberg | 113 |
7 | Blinders of Our Own Making | 135 |
8 | Cracking the Syndrome | 161 |
9 | Preventing the Set-Up-to-Fail Syndrome: Lessons from the "Syndrome Busters" | 197 |
10 | Getting There | 221 |
Notes | 251 | |
Index | 271 | |
About the Authors | 279 |
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