Critical Shift: The Future of Quality in Organizational Performance Book

	List of Tables and Figures
	Preface
	Acknowledgments
	Introduction
Sect. I	Trends and Forces Affecting Organizational Performance	1
Ch. 1	Living in the Workplace of the Future	3
Ch. 2	Quality Today: Recognizing the Critical SHIFT	25
Sect. II	Exploring The Starburst Model	41
Ch. 3	Introduction to The Starburst Model	43
Ch. 4	The Quality Assurance Field of Performance Practice	49
Ch. 5	The Problem Resolution Field of Performance Practice	69
Ch. 6	The Alignment and Integration Field of Performance Practice	95
Ch. 7	The Consumer Obsession Field of Performance Practice	121
Ch. 8	The Spiritual Awakening Field of Performance Practice	143
Sect. III	Preparing to Use The Starburst Model	163
Ch. 9	Skills and Knowledge Fundamental to The Starburst Model	165
Ch. 10	How to Acquire the Skills and Knowledge	183
Ch. 11	COMPASS: Leadership Behaviors in The Starburst Model	193
Sect. IV	The Starburst Model: Implications for Your Organization	205
Ch. 12	How to Use The Starburst Model in Your Organization	207
Ch. 13	Supporting the Organization's Performance Practices	219
Sect. V	Your Career in Organizational Performance Improvement	229
Ch. 14	Enacting Your Career: Thriving in CHAOS	231
Ch. 15	Consulting: Becoming an External GUIDE	243
Ch. 16	Developing a Personal Action Plan	257
	Opening the Dialogue	260
App. A	Representative Interview Questions	261
	Bibliography	265