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Book Categories |
Figures | v | |
Preface | vii | |
1 | On Becoming a Manager | 1 |
2 | The Changing Environment for Middle Managers | 7 |
3 | New Roles for Middle Managers | 17 |
4 | Taking Charge of Your Department | 30 |
5 | Mentoring and Managing Professionals | 41 |
6 | Planning Skills | 53 |
7 | Decision-Making Skills | 64 |
8 | Communication Skills | 77 |
9 | Structuring Your Department: From Bureaucracies to Teams | 85 |
10 | Putting It All Together | 93 |
Index | 99 |
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