Phlebotomy Handbook Book

	Preface
1	Phlebotomy and Health Care Settings	5
2	Basic Anatomy and Physiology of Body Systems	37
3	The Circulatory System	71
	Phlebotomy Case Study: Dorsal Hand Collection	94
4	Blood Collection Equipment	99
5	Venipuncture Procedures	155
6	Skin Puncture Procedures	193
7	Complications in Blood Collection	203
	Phlebotomy Case Study: Home Care Collections	222
8	Pediatric Phlebotomy	229
9	Arterial and Special Collection Procedures	257
10	Home, Hospital Bedside, and Nursing Home Collections	305
11	Urinalysis and Body Fluid Collections	321
	Phlebotomy Case Study: Bedside Glucose Testing	337
12	Infection Control	343
13	Safety and First Aid	379
14	Specimen Documentation and Transportation	401
	Phlebotomy Case Study: Newborn Nursery Collections	439
15	Total Quality Management	445
16	Communication, Professionalism, and Managerial Skills	465
17	Legal and Regulatory Issues	491
	Phlebotomy Case Study: Communication	523
	App. 1. Basic Requests in English and Spanish	524
	App. 2. Units of Measurement and Symbols	527
	App. 3. Metric Conversion Chart	529
	App. 4. Formulas and Calculations	530
	App. 5. Self Study and Case Answers	533
	Index	539