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Preface | ||
Figures | ||
Tables | ||
Summary | ||
Acknowledgments | ||
Acronyms | ||
1 | Introduction | 1 |
2 | Framework | 7 |
3 | Phase One: System-Level Assessment | 13 |
4 | Phase Two: Assessing How well Providers Meet Customer Needs | 23 |
5 | Choosing the Right Model for Phase Two | 44 |
6 | Three Steps for Assessing Providers | 55 |
7 | Conclusions and Recommendations | 75 |
App.: Overview of Appendices | 79 | |
App | State Higher Education Boards | 82 |
App | Texas Higher Education Coordinating Board | 88 |
App | Kentucky Council on Postsecondary Education | 95 |
App | Process Auditors - Academic Audit | 100 |
App | International Organization for Standardization | 106 |
App | Accrediting Agencies | 111 |
App | Western Association of Schools and Colleges | 123 |
App | Professional Societies | 130 |
App | U.S. Department of Transportation | 133 |
App | U.S. Air Force Training and Education | 139 |
App | U.S. Navy Individual and Mission Training | 145 |
App | Corporate Professional Development and Training | 151 |
App | Lucent Technologies Learning and Performance Center | 162 |
App | U.S. News and World Report | 168 |
App | Baldrige Award | 175 |
App | Certifiers of Student Competencies | 183 |
App | University of Phoenix | 190 |
App | U.S. Air Force Academy, Department of Management | 196 |
App | Balanced Scorecard | 202 |
App | The Urban Universities Portfolio Project: Assuring Quality for Multiple Publics | 210 |
Bibliography | 215 |
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