What Every Manager Should Know about Quality Book

Jack Meredith and Scott Shafer have a lot of great content they present in their Operations Management textbook. Understanding the types of work processes, work flow, Theory of Constraints, Six Sigma and Lean principles, make this a jewel. However, the jewels are buried between poorly written and poorly edited text that some times made it difficult to understand the concepts they were discussing.

The content is there to make this a great textbook. I would recommend that they utilize Six Sigma and Lean principles to their writing and editing processes and look at the material with the customer (student) in mind. They haven't asked the basic question, "Does this make sense?" often enough. Sometimes their explanations left more confusion over areas than it needed to be.

While my critique may sound harsh, it is only because they are violating the very principles they discuss in the book. This is where they needed to lead by example. There is a lot of good material here, it just needs to be organized better.