Quality Engineering Handbook (Quality and Reliability Series, Volume 60) Book

	Preface and acknowledgements
I	Management and leadership in quality engineering	1
A	Professional conduct and ASQ Code of Ethics	1
B	Management systems for improving quality	3
C	Leadership principles and techniques	63
D	Facilitation principles and techniques	76
E	Training	91
F	Cost of quality	107
G	Quality philosophies and approaches (e.g., Juran, Deming, Taguchi, Ishikawa)	120
H	Customer relations, expectations, needs, and satisfaction	132
I	Supplier relations and management methodologies	160
II	Quality systems development, implementation, and verification	173
A	Elements of a quality system	173
B	Documentation systems	191
C	Domestic and international standards and specifications	196
D	Quality audits	203
III	Planning, controlling, and assuring product and process quality	217
A	Processes for planning product and service development	217
B	Material control	231
C	Acceptance sampling	242
D	Measurement systems	256
IV	Reliability and risk management	295
A	Terms and definitions	295
B	Reliability life characteristic concepts	296
C	Design of systems for reliability	297
D	Reliability and maintainability	302
E	Reliability failure analysis and reporting	324
F	Reliability, safety, hazard assessment tools	334
V	Problem solving and quality improvement	361
A	Approaches	361
B	Management and planning tools	376
C	Quality tools	387
D	Corrective action	413
E	Preventive action	414
F	Overcoming barriers to quality improvement	418
VI	Quantitative methods	427
A	Concepts of probability and statistics	427
B	Collecting and summarizing data	438
C	Properties and applications of probability distributions	448
D	Statistical decision-making	465
E	Measuring and modeling relationships between variables	481
F	Designing experiments	507
G	Statistical Process Control (SPC)	539
H	Analyzing process capability	614
App. 1	Quality Engineer Certification (CQE) Body of Knowledge	627
App. 2	Quality auditing terminology	638
App. 3	Glossary of basic statistical terms	647
App. 4	Area under the standard normal curve	653
App. 5	Critical values of the t-distribution	656
App. 6	Chi-square distribution	658
App. 7	F distribution ([alpha] = 1%)	661
App. 8	F distribution ([alpha] = 5%)	663
App. 9	Poisson probability sums	665
App. 10	Tolerance interval factors	668
App. 11	Durbin-Watson test bounds	671
App. 12	y factors for computing AOQL	674
App. 13	Control chart constants	675
App. 14	Control chart equations	677
App. 15	Mil-Std-45662 military standard: calibration system requirements	679
App. 16	Table of d[subscript 2] values	687
App. 17	Power functions for ANOVA	689
App. 18	Factors for short run control charts	694
App. 19	Significant numbers of consecutive highest or lowest values from one stream of a multiple-stream process	696
App. 20	Beta table: values of reliability	697
	References	701
	Index	711