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Preface xi
Introduction: A Tool Kit for Today's Workplace 1
Part 1 Leading People 6
What Do Employees Want? 6
Tool #1 Turn On Talent ... and Turn Off Turnover 9
Tool #2 Unleash Their Productivity 25
Tool #3 Balance Their Work and Life 33
Part 2 Different Strokes 38
Individual Differences 38
Tool #4 Embrace Diversity 41
Tool #5 Get a Grip on Generations 57
Tool #6 Focus On Ability 65
Part 3 Leader Effectiveness 78
Open Two-Way Communication 78
Tool #7 Tell Them What Worked ... and What Didn't 81
Tool #8 Ask Them ... Then Listen 89
Part 4 Optimizing Contributions 96
The Three Strategies ... and a Precursor 96
Tool #9 Diagnose Problems 99
Tool #10 Coach the Good Ones ... and the Not So Good 103
Tool #11 Mentor the Great Ones 110
Tool #12 Turn On Teamwork 114
Part 5 Personal and Interpersonal Effectiveness 120
Life Skills 120
Tool #13 Blow Away Burnout 123
Tool #14 Stay on Top of Stress 133
Tool #15 Accentuate the Positive 139
Tool #16 Assert Yourself ... and Deal with "Difficult" People 151
Tool #17 Own Your Anger ... Don't Let It Own You 161
Tool #18 Rise to the Challenge of Change 172
Part 6 Eliminating Conflict 178
Barriers to an Effective Workplace 178
Tool #19 Prevent All Forms of Harassment 181
Tool #20 Prevent Workplace Violence 197
Tool #21 Defuse and Protect 214
Afterword 222
Appendix A Ten Tips to Protect Against Harassment Charges 223
Appendix B Ten Steps to Manage Workplace Violence 227
Appendix C The Impending Leadership Crisis 232
Resource Guide-Books and Websites Organized by Tool 239
Index 251
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Add The New Manager's Tool Kit: 21 Things You Need to Know to Hit the Ground Running, Novice managers have their work cut out for them: all new skills to learn, different personalities to deal with, and greater responsibilities to fulfill. The New Manager's Tool Kit provides a fresh, friendly approach for those charged with the task, The New Manager's Tool Kit: 21 Things You Need to Know to Hit the Ground Running to the inventory that you are selling on WonderClubX
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Add The New Manager's Tool Kit: 21 Things You Need to Know to Hit the Ground Running, Novice managers have their work cut out for them: all new skills to learn, different personalities to deal with, and greater responsibilities to fulfill. The New Manager's Tool Kit provides a fresh, friendly approach for those charged with the task, The New Manager's Tool Kit: 21 Things You Need to Know to Hit the Ground Running to your collection on WonderClub |