Front Desk Security and Safety: An On-the-Job Guide to Handling Emergencies, Threats, and Unexpected Situations Book

Introduction
The Importance of the Front Desk in the Organization's Safety and Security Program
The Changing Face of Safety and Security
One Size Does Not Fit All

Chapter 1 Safety and Security Basics
The Emergency Management Program
Safety and Security in Your Organization
Emergency Response Teams
Home Preparedness
How Prepared Are You?

Chapter 2 Front Desk Roles and Responsibilities
Day-to-Day
It's Okay to Say No
Dealing with Angry People
Front Desk Mitigation
Preparedness Responsibilities
Emergency Responsibilities
Post-Emergency Responsibilities
Your Support System
Chapter 3 Being Prepared
Mitigating Threats
Employee Preparedness
Emergency Communication
Disaster Supplies and Equipment
Desk Emergency Kit
Training, Drills, and Exercises
Chapter 4 What to Do When
Calling 9-1-1
Medical Emergency or Injury
Fire
Building Evacuation
Power Outage
Bomb Threat
Hazardous Materials Incident
Violent Incident
Civil Disturbance
Terrorist Attack
Suspicious Packages and Mail
Sheltering In Place

Chapter 5 Developing the Plan
Basic Project Plan for Developing an Emergency Management Program
Emergency Preparedness and Response Plan Outline
Chapter 6 Beyond the Manual-The Human Component
Meeting Special Needs
It's All about You
Danger Signals
Heeding Your Intuition
Parting Thoughts
Appendixes
Glossary
Readiness Assessment
Emergency Procedures Checklists
Tabletop Exercise Guide
Internet Resources
Index