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Dedication v
Acknowledgments v
Introduction vii
R2ISC 1
Current Requirements 9
Future Requirements 21
Implementability, Supportability, and Cost 34
Narrowing the Field 55
Analyzing the Vendors' Responses to the Request for Proposal 93
The Scripted Demonstration 147
Checking Out the Finalists 185
Contract Negotiations 219
Workshops 227
Developing the Plan and Selecting the Team 239
Implementation 273
Appendix A, Ross Systems Renaissance CS Financial Series 277
Appendix B, Sample GartnerGroup Report 294
Appendix C, Request for Proposal: Elsa Company 296
Appendix D, Gantt Chart 327
Index 339
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