Emotions in Organizational Behavior Book

	Foreword
	Preface
1	Organizational behavior : an emotions perspective	1
2	Emotions : from "ugly duckling" via "invisible asset" toward an ontological reframing	11
3	"You wait until you get home" : emotional regions, emotional process work, and the role of onstage and offstage support	45
4	The role of emotion in employee counterproductive work behavior : integrating the psychoevolutionary and constructivist perspective	67
5	Emotional experience of individualist-collectivist workgroups : findings from a study of 14 multinationals located in Australia	87
6	A bounded emotionality perspective on the individual in the organization	113
7	Individual and group affect in problem-solving workgroups	119
8	Nonsense makes sense : humor in social sharing of emotion at the workplace	143
9	Understanding cross-cultural negotiation : a model integrating affective events theory and communication accommodation theory	167
10	A bounded emotionality perspective on interpersonal behavior in organizations	183
11	A reconceptualization of the emotional labor construct : on the development of an integrated theory of perceived emotional dissonance and emotional labor	189
12	Toward understanding emotional management at work : a quantitative review of emotional labor research	213
13	The interaction effect of emotional intelligence and emotional labor on job satisfaction : a test of Holland's classification of occupations	235
14	The relationship with patients : "emotional labor" and its correlates in hospital employees	251
15	A bounded emotionality perspective on work characteristics	287
16	Emotion management to facilitate strategic change and innovation : how emotional balancing and emotional capability work together	295
17	Managing emotion : a new role for emergent group leaders	317
18	For better or for worse : organizational culture and emotions	335
19	A bounded emotionality perspective on organizational change and culture	355
20	What an emotions perspective of organizational behavior offers	359