Improving Teamwork in Organizations: Applications of Resource Management Training Book

	Preface
1	An Overview of Resource Management in Organizations: Why Now?	1
Pt. I	Foundations of Resource Management Training
2	Identifying Resource Management Skills for Airline Pilots	9
3	Uncovering Differences in Team Competency Requirements: The Case of Air Traffic Control Teams	31
4	Stress Management: Individual and Team Training	55
5	Assertiveness and Team Performance: More Than "Just Say No"	73
6	Training Aviation Communication Skills	95
Pt. II	Tools for Resources Management Training
7	Training Raters to Assess Resource Management Skills	131
8	Aviation Crew Resource Management Training With Low-Fidelity Devices	147
9	Evaluating Resource Management Training	165
Pt. III	Applications of Resource Management in Organizations: Lessons Learned and Guidelines
10	Airline Resource Management Programs	191
11	Applying Crew Resource Management on Offshore Oil Platforms	217
12	Resource Management for Aviation Maintenance Teams	235
13	Medical Applications of Crew Resource Management	265
14	Applying Resource Management Training in Naval Aviation: A Methodology and Lessons Learned	283
Pt. IV	A Global Perspective of Resource Management Training
15	Culture, Error, and Crew Resource Management	305
Pt. V	Final Observations
16	Research and Practices of Resource Management in Organizations: Some Observations	335
	Author Index	341
	Subject Index	351