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Book Categories |
| List of Figures | ||
| List of Tables | ||
| Preface | ||
| List of Abbreviations | ||
| 1 | Introduction | 1 |
| 2 | Research Strategy and Methodology | 35 |
| 3 | Work Relations | 60 |
| 4 | Employment Relations | 93 |
| 5 | Control Relations | 133 |
| 6 | Co-worker Relations | 166 |
| 7 | Customer Relations | 198 |
| 8 | Work Organization: Consequences and Cross-National Comparisons | 230 |
| 9 | Conclusion | 265 |
| App. 1 | Results of Discriminant Analysis | 279 |
| App. 2 | Definition of Factors, Descriptive Statistics, and Cronbach Alpha Coefficients of Factors | 280 |
| App. 3 | Gender, Supervision, and Perceived Effectiveness of Service Workers | 284 |
| App. 4 | Means, Standard Deviations, and Correlations of Independent Variables Used in Service Workflow Regressions | 285 |
| App. 5 | Means, Standard Deviations, and Correlations of Independent Variables in Sales Workflow Regressions | 286 |
| App. 6 | Means, Standard Deviations, and Correlations of Independent Variables Used in Knowledge Work Workflow Regressions | 287 |
| References | 288 | |
| Authors | 305 | |
| Index | 307 |
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Ann Willis
reviewed On the Front Line: Organization of Work in the Information Economy on April 04, 2014
On the Front Line: Organization of Work in the Information Economy
Jack Meredith and Scott Shafer have a lot of great content they present in their Operations Management textbook. Understanding the types of work processes, work flow, Theory of Constraints, Six Sigma and Lean principles, make this a jewel. However, the jewels are buried between poorly written and poorly edited text that some times made it difficult to understand the concepts they were discussing.
The content is there to make this a great textbook. I would recommend that they utilize Six Sigma and Lean principles to their writing and editing processes and look at the material with the customer (student) in mind. They haven't asked the basic question, "Does this make sense?" often enough. Sometimes their explanations left more confusion over areas than it needed to be.
While my critique may sound harsh, it is only because they are violating the very principles they discuss in the book. This is where they needed to lead by example. There is a lot of good material here, it just needs to be organized better.
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Add On the Front Line: Organization of Work in the Information Economy, The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eig, On the Front Line: Organization of Work in the Information Economy to the inventory that you are selling on WonderClubX
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Add On the Front Line: Organization of Work in the Information Economy, The importance of customer service is widely emphasized in business today. This book offers the first comprehensive analysis of the organization and dynamics of front-line work. The volume is based on a four-year study of over a thousand employees and eig, On the Front Line: Organization of Work in the Information Economy to your collection on WonderClub |
