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Preface
1. Low-Cost Competition in the Airline Industry
2. Developments in the U.S. Airline Industry
3. Developments in the Airline Industry in Other Countries
4. Industry Trends in Costs, Productivity, Quality, and Morale
5. Alternative Strategies for New Entrants: Southwest vs. Ryanair
6. The Legacy Responses: Alternative Approaches
7. Building a More Balanced Airline Industry Notes Index
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Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees, And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience.-X
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Up in the Air: How the Airlines Can Improve Performance by Engaging Their Employees, And you thought the passengers were mad. Airline employees are fed up, too-with pay cuts, increased workloads and management's miserly ways, which leave workers to explain to often-enraged passengers why flying has become such a miserable experience.- |