Perspectives in Operations Management Book

	Introduction
	Acknowledgments
	Keynote Address
I	Strategic Issues in Operations Management	1
1	Creating Value Through Operations: The Legacy of Elwood S. Buffa	3
2	Modelling in Support of Continuous Improvements Towards Achieving World Class Operations	23
3	Design for Supply Chain Management: Concepts and Examples	45
4	Competing Through Quality: Perspectives and Research Directions	67
5	Service Quality Deployment: Quality Service by Design	87
6	Strategic Role of Information in Services	101
II	Operations Management Interfaces	115
7	The Manufacturing/Marketing Interface: Critical Strategic and Tactical Linkages	117
8	Linking Technology and Business Strategies: A Methodological Approach and an Illustration	133
9	Standardization and the Strategic Management of Technology	157
10	Research in Manufacturing Strategy: A Cross-Functional Perspective	169
11	A Decision Analysis Approach for Coordinating Design, Manufacturing and Marketing in New Product Decisions	189
III	Models for Production and Operations Planning	209
12	Multi-Product Co-Production in Manufacturing and Services	211
13	Stockless and Fast Production: Review and Research Agenda	229
14	Mathematical Models of Retailer Inventory Systems: A Review	249
15	Recent Advances in Production and Distribution Management	279
16	Performance Management Issues in Flexible Manufacturing Systems: An Analytic Perspective	301
17	Models for Tightly-Coupled Production Systems	321
18	Dynamic Maintenance of a Deteriorating System Under Uncertainty	341
19	The Accuracy of Aggregate LP Production Planning Models	359
20	Mathematical Models in Integrated-Circuit Manufacturing: A Review	389
21	A Hierarchical Approach to Design, Planning, and Control Problems in Electronic Circuit Card Manufacturing	409
IV	Future Directions	431
22	What Is Operations Management? A Perspective from the Past, a Projection for the Future	433
23	Educating Managers to Compete: The Role of Operations Management	445
24	The Information/Control/Buffer (I/C/B) Portfolio: An Operations Management Paradigm	459
25	OM: Time for Meta Research	471
26	Refining Operations Management Around Total Quality Management	483