Conflict and Organizations: Communicative Processes Book

	Preface
1	Thinking about Communication and Conflict	3
2	A History of the Study of Communication and Conflict	17
3	Negotiating Whose Order? Communicating to Negotiate Identities and Revise Organizational Structures	45
4	Institutional Pressures, Cultural Constraints, and Communication in Community Mediation Organizations	65
5	Moral Conflict in Organizations	101
6	Aggressive Communication in Organizational Contexts: A Synthesis and Review	129
7	Conflict in Organizations: A Competence-Based Approach	153
8	Formal Negotiations: The Productive Side of Organizational Conflict	183
9	Cultural and Communication Processes in International Business Negotiations	201
10	Negotiations in Crisis	239
11	Integrating the Chapters: Where Does this Collection Leave Us?	259
	Contributors	275
	Author Index	279
	Subject Index	287