Library/Vendor Relationships Book

Introduction (Sam Brooks)

Introduction (David Carlson)

Managing the Unmanageable: Systematic Downloading of Electronic Resources by Library Users (Gayle Baker and Carol Tenopir)

Library/Vendor Relations: The APA Experience (Linda Beebe)

Managing Customer Relationships: A Book Vendor Point-of-View (George Coe)

Library/Vendor Relations: An Academic Publisher's Perspective (Keith Courtney)

ANKOS and Its Dealings with Vendors (Phyllis L. Erdogan and Bulent Karasozen)

Library Advisory Boards: A Survey of Current Practice Among Selected Publishers and Vendors (James R. Fries and John R. James)

Library/Vendor Relations from a Public Library Perspective (Ronald A. Gagnon)

Government Libraries: Administering Change in an Uncertain Future (Bradley E. Gernand)

Library-Vendor Relations in the World of Information Standards: A View of a Partnership That Improves Research, Information Access, and Revenue Opportunities (Pat Harris)

Integrated Ecommerce in the Library: A Software Development Partnership Between Innovative Interfaces and The Westerville Public Library, Ohio (Jerry Kline and Don Barlow)

The OCLC Members Council: A Communication and Governance Forum for the Global Library Collaborative (George M. Needham and Richard Van Orden)

Business, Science and the Common Good (René Olivieri)

Community College Library/Vendor Relations: You Can't Always Get What You Want . . . or Can You? (Sarah Raley and Jean Smith)

Electronic Discussion Lists (Bernie Sloan)

Index

Reference Notes Included