Application Service Providers in Business Book

Preface

Acknowledgments

Chapter 1. Application Service Providers: An Overview

Introduction

ASP Defined

ASP Model s Main Features

ASP Drivers

A Variety of Offerings

Review of ASP Information Services

Trends and Estimated Worldwide Market Growth

A Multinational Perspective

Conclusion

Chapter 2. The ASP Marketplace: Structure and Overall Dynamics

Introduction

The Current ASP Market Environment

Specific Contingent ASP Business Models

ASP Models Challenges

Acceptance and Adoption of ASP Services

Conclusion

Chapter 3. ASP Performance Experiences: A Contingency Approach

Introduction

The Right Solution for the Specific Situation

Contingency-Based Performance in Action: How Different ASP Models Have Fulfilled Diverse Market/Customer Expectations

Conclusion

Chapter 4. Emerging Best Practices

Introduction

The Importance of Building Best Practices

Best Practices Developed from Existing Independent ASP Experiences

Microsoft s Best-Practice Guidelines for ASPs

ASP Industry Consortium s Best Practice Guidelines

Winning Customer Confidence and Trust

Conclusion

Chapter 5. The Futures of ASPs

Introduction

Future Models: Overview

The Future of Existing ASP Models

The Search for Other Models

Conclusions

References

Index