Cooperative Reference Book

Introduction
SERVING AT THE REFERENCE DESK
User Perspectives on Staff Cooperation During the Reference Transaction
A Product of Social Interaction: Tag-Team Reference and Workplace
Relationships
Reference Service in the Context of Library Culture and Collegiality: Tools
for Keeping Librarians on the Same (Fast Flipping) Pages
The Reference Interview as Partnership: An Examination of Librarian,
Library User, and Social Interaction

WORKING WITHIN THE LIBRARY: INTANGIBLES
Interpersonal Skills in the Reference Workplace
Building a Learning Culture for the Common Good

WORKING WITHIN THE LIBRARY: PRACTICALITIES
Crossing Three Bridges: Linking Librarianship and Teaching Across the P-16
Educational Continuum
Cooperative Reference Desk Scheduling and Its Effects on Professional
Collegiality
Cooperation in a Multi-Faceted Reference Department: Blending Resources,
Personnel, and Services of Reference, Instruction, Interlibrary Loan, and
Government Documents
Why Social Interaction and Good Communication in Academic Libraries Matters
Cooperative Reference and Collection Development: The Science and
Technology Group at the University of Tennessee Libraries

THE VIRTUAL LIBRARY: OUTREACH TO USERS
Improving Reference Services Through a Library Website: Strategies for
Collaborative Change
The Role of Cooperation in Creating a Library Online Tutorial
E-Mail Reference: Improving Service by Working Cooperatively
Collaboration: The Key to Unlocking the Dilemma of Distance Reference
Services
Reference Beyond the Walls of the Library: Interacting with Faculty and
Students in the 21st Century

COOPERATING WITH FACULTY
Collaborate or Die! Collection Development in Today s Academic Library
If They Build It Will They Come? Cooperation and Collaboration to Create a
Customized Library

COOPERATING WITH OTHER LIBRARIES
A National Laboratory and University Branch Campus Library Partnership:
Shared Benefits and Challenges from Combined Reference Services
When the Walls Came Tumbling Down: The Development of Cooperative Service
and Resource Sharing in Libraries: 1876-2002
Index
Reference Notes Included