Leading Organizational Learnin Book

	Figures and Exhibits
	Foreword
	Foreword
	Preface
	Acknowledgments
1	Why Aren't Those Specials Selling Today?	3
2	Five Dilemmas of Knowledge Management	13
3	Effectively Influencing Up: Ensuring That Your Knowledge Makes a Difference	19
4	Where "Managing Knowledge" Goes Wrong and What to Do Instead	27
5	Knowledge Management Involves Neither Knowledge nor Management	39
6	The Real Work of Knowledge Management	53
7	Tangling with Learning Intangibles	65
8	When Transferring Trapped Corporate Knowledge to Suppliers Is a Winning Strategy	79
9	Informal Learning: Developing Value for Discovery	91
10	The Company as a Marketplace for Ideas: Simple but Not Easy	103
11	Knowledge Mapping: An Application Model for Organizations	113
12	Just-in Time Guidance	121
13	What Leading Executives Know - and You Need to Learn	135
14	Rethinking Our Leadership Thinking: Choosing a More Authentic Path	147
15	Learning at the Top: How CEOs Set the Tone for the Knowledge Organization	161
16	Unleash the Learning Epidemic	175
17	Leading: A Performing Learning Art	185
18	What's the Big Idea? The "Little Things" That Build Great Leadership in Organizations	195
19	Learning Stored Forward: A Priceless Legacy	211
20	Developing New Ideas for Your Clients - and Convincing Them to Act	219
21	Making Knowledg Move	231
22	The Role of Change Management in Knowledge Management	241
23	Building Social Connections to Gain the Knowledge Advantage	255
24	Some Key Examples of Knowledge Management	269
25	Leadership and Access to Ideas	281
26	Capturing Ideas, Creating Information, and Liberating Knowledge	291
27	Learning at the Speed of Flight	301
28	The Audacity of Imagination: How Lilly Is Creating "Research Without Walls"	309
29	Developing a Learning Culture on Wall Street: One Firm's Experience	317
	Notes	333
	Index	347