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Foreword | ||
Acknowledgments | ||
The Authors | ||
Introduction: Welcome to the New World of Government | 1 | |
Pt. 1 | Meeting the Challenges of Improving Government Performance | 9 |
1 | Understanding High-Performance Organizations | 11 |
2 | Challenges and Opportunities for Change in the Public Sector | 23 |
3 | Mastering the Politics of Change | 38 |
Pt. 2 | Key Steps in Planning for High Performance | 47 |
4 | Preparing the Way for Change | 49 |
5 | Crafting Your Vision, Mission, and Values | 66 |
6 | Conducting Useful Organizational Assessments | 76 |
7 | Designing a Results-Driven Plan for Change | 89 |
Pt. 3 | Strengthening Central Management Systems to Support High Performance | 123 |
8 | An Introduction to High-Performance Central Management Systems | 125 |
9 | High-Performance Budgeting Systems | 129 |
10 | High-Performance Human Resource Systems | 143 |
11 | High-Performance Procurement Systems | 161 |
Conclusion: Initiating Change | 173 | |
References | 181 | |
Index | 187 |
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