Teller's Handbook Book

Teller's Handbook, The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely , Teller's Handbook

5 out of 5 stars based on 2 reviews

Teller's Handbook
Written by author Joan German-Grapes
Published by McGraw-Hill Companies, The, July 1997
The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely
Strategies to Take You From the Teller's Window to the Top! "I enjoyed The Teller's Handbook by Joan German-Grapes. The essentials tellers need to know are presented in a format tellers can relate to. My tellers particularly liked the history and the

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Preface: Your Investment in the Future
Introduction: "Bankability" Still
1 What Is a Teller? 3
2 The Elements of Job Success 9
3 Personal Pointers 21
4 Getting Along with Your Co-Workers 41
5 Effective Communications - The Key to Motivating Others 63
6 How to Get Ahead 83
7 After Working Hours 89
8 The Mathematics of Banking 97
9 The Bookkeeping of Banking 109
10 Knowing and Handling Money 115
11 How to Settle 125
12 Develop Efficient Work Habits 135
13 Opening New Accounts 139
14 How to Be Audited Painlessly 143
15 Safeguarding Your Cash 151
16 Cashing Checks 155
17 This Is a Holdup! 171
18 Forged, Counterfeit, and Altered Checks 187
19 Counterfeit Currency 201
20 Defalcations 211
21 Cons and Frauds 219
22 Security and Customer Courtesy 245
23 Handling Emergencies 249
24 Know Your Services 261
25 Customers Are Important 305
26 Dealing with Difficult Situations 329
27 Financial Tips for Customers 347
28 Selling Is Part of Your Job 361
29 Cross-Selling 371
30 Your Sales Talk 387
Glossary 399
Index 411

Title: Teller's Handbook

Manufacturer:

McGraw Hill

Item Number: 9780786312160

Publication Date: July 1997

Number: 6

Product Description: Teller's Handbook

Universal Product Code (UPC): 9780786312160

WonderClub Stock Keeping Unit (WSKU): 9780786312160

Rating: 5/5 based on 2 Reviews

Image Location: https://wonderclub.com/images/covers/21/60/9780786312160.jpg

Category: Media >> Books

Weight: 0.200 kg (0.44 lbs)

Width: 0.900 cm (0.35 inches)

Heigh : 6.000 cm (2.36 inches)

Depth: 9.000 cm (3.54 inches)

Date Added: August 25, 2020, Added By: Ross

Date Last Edited: August 25, 2020, Edited By: Ross

Price	Condition	Delivery	Seller	Action
$99.99	Digital	Arrives between Apr 26 - May 26 Login to your account for a direct download. Some files are emailed from Dropbox. Continent $0.00 - World $0.00	WonderClub (9294 total ratings)

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Edward Melucci

reviewed Teller's Handbook on December 31, 2016

Teller's Handbook

Wenn man etwas Ã¼ber das Investieren und den Handel erfahren mÃ¶chte, ist das ein guter Start. Gibt einen Ãœberblick Ã¼ber viele Themen (Aktien, Anleihen, Gold/Silber, Optionen). Der Autor gibt weiterhin viele Quellen an, die man zur eigenen Recherche nutzen kann.

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Teller's Handbook, The Teller's Handbook shows all front-line banking personnel how to handle customer questions,
process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely , Teller's Handbook

Add Teller's Handbook, The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely , Teller's Handbook to the inventory that you are selling on WonderClub

Add Teller's Handbook, The Teller's Handbook shows all front-line banking personnel how to handle customer questions, process every type of request, effectively cross-sell today's financial products, and more! A nationwide bestseller for nearly 30 years, and now completely , Teller's Handbook to your collection on WonderClub

Teller's Handbook Book

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	Preface: Your Investment in the Future
	Introduction: "Bankability" Still
1	What Is a Teller?	3
2	The Elements of Job Success	9
3	Personal Pointers	21
4	Getting Along with Your Co-Workers	41
5	Effective Communications - The Key to Motivating Others	63
6	How to Get Ahead	83
7	After Working Hours	89
8	The Mathematics of Banking	97
9	The Bookkeeping of Banking	109
10	Knowing and Handling Money	115
11	How to Settle	125
12	Develop Efficient Work Habits	135
13	Opening New Accounts	139
14	How to Be Audited Painlessly	143
15	Safeguarding Your Cash	151
16	Cashing Checks	155
17	This Is a Holdup!	171
18	Forged, Counterfeit, and Altered Checks	187
19	Counterfeit Currency	201
20	Defalcations	211
21	Cons and Frauds	219
22	Security and Customer Courtesy	245
23	Handling Emergencies	249
24	Know Your Services	261
25	Customers Are Important	305
26	Dealing with Difficult Situations	329
27	Financial Tips for Customers	347
28	Selling Is Part of Your Job	361
29	Cross-Selling	371
30	Your Sales Talk	387
	Glossary	399
	Index	411