Field Guide to the Difficult Patient Interview Book

	Preface to the first edition
	Preface
	Foreword
	Acknowledgments
Pt. I	The efficient interview
1	Basic interviewing technique	3
2	Listening	14
3	Building rapport : empathy, the universal tool	21
4	Understanding nonverbal communication	30
5	The primacy of symptoms	37
6	The data base	43
7	Culture and language	48
Pt. II	The efficient interview : dealing with patient emotions
8	Sadness and fear	57
9	Anger	64
10	Ambivalence	74
Pt. III	Explaining
11	Patient education	85
12	Giving bad news	91
13	Comforting the grieving family : survivors of a patient death	100
14	Shared decision-making and informed consent	106
Pt. IV	The clinical attitude
15	Patience	115
16	Curiosity	118
17	"OK" and "wow" : the short words	122
18	Self-awareness : what are you thinking now?	127
19	Hope	131
Pt. V	Dealing with a difficult relationship
20	Those dreaded phrases	137
21	Acknowledging difficult relationships and interactions	141
22	Understanding the meaning of illness	146
23	Addressing disagreements about diagnosis or therapy	150
24	Trust and distrust	157
25	Establishing boundaries	161
26	Avoiding seduction	166
27	Asking for help	170
28	Clinician-to-clinician communication : talking to colleagues	173
29	Doctors firing patients - patients firing doctors	178
Pt. VI	Illness and loss
30	Chronic pain and suffering	185
31	Somatization	190
32	The transition from disease-based care to palliative care	198
33	End-of-life discussions : advances care plans and DNR orders	203
34	Being with a dying patient	210
35	Talking with families of seriously ill patients	215
Pt. VII	Who's in charge here? behavioral health risks
36	Assessing risk behaviors	221
37	Nonadherence	226
38	Violence	233
39	Alcohol use	237
40	Sex	241
Pt. VIII	Puzzling problems
41	The list-maker	247
42	The patient's companion	249
43	Confusion : communicating with the cognitively impaired patient	255
44	The patient bearing literature	259
45	Distant medicine	263
46	When your patient is a doctor	267
47	Disclosing unexpected outcomes and errors	271
48	Coaching communication skills	277
App	Selected readings for the entire text	283
	Subject index	285