Transcultural Communication in Health Care Book

	Preface	xi
	Contributors	xvi
Unit 1	Exploring Transcultural Communication	1
	Unit One Assessment: Assessing Your Transcultural Communication Goals and Basic Knowledge	2
Chapter 1	Introduction to Transcultural Communication in Health Care	11
	Introduction	12
	Communication: A Cornerstone for Health Care Practice	12
	Language and Communication	13
	The Growing Demand for Transcultural Communication	14
	Vital Remarks and Special Cautions	17
	Testing Your Knowledge	19
Chapter 2	Transcultural Communication Building Blocks: Culture and Cultural Values	20
	Introduction	21
	Culture	21
	Cultural Values	23
	Values of Major American Cultural Groups	23
	Values of Other Selected American Cultural Groups	32
	Testing Your Knowledge	40
Chapter 3	Transcultural Communication Building Blocks: Beliefs, Behavior, and Communication	42
	Introduction	43
	Beliefs	43
	Behavior	49
	Communication	51
	Testing Your Knowledge	58
Chapter 4	Transcultural Communication Stumbling Blocks	59
	Introduction	60
	Barriers to Transcultural Communication	60
	Testing Your Knowledge	73
Chapter 5	Transcultural Communication Within the Health Care Subculture	74
	Introduction	75
	Western Health Care System Subculture	75
	Hospital Subculture	76
	Professional Subculture	77
	Commercial or Business Subculture	77
	Communication Problems Between Subcultures	78
	Other Health Care Subcultures	78
	The Client Subculture	80
	Health Care Professionals as Culture Brokers Between Subcultures	81
	Testing Your Knowledge	84
	Unit One Evaluation: Evaluating Your Transcultural Communication Goals and Basic Knowledge	85
Unit 2	Developing Transcultural Communication Skills	91
	Unit Two Assessment: Assessing Your Transcultural Communication Skills	92
Chapter 6	Exploring Transcultural Communication As a Participant-Observer	97
	Introduction	98
	Repetitive Social Situations	98
	Context	99
	Participant-Observation	100
	Participant-Observation Interviewing	115
	Key Informants	116
	Testing Your Knowledge	117
Chapter 7	Using Basic Transcultural Communication Techniques	118
	Introduction	119
	Developing a Transcultural Therapeutic Relationship	119
	Developing Transcultural Communication Skills	123
	Testing Your Knowledge	135
Chapter 8	Overcoming Transcultural Communication Barriers	137
	Introduction	138
	Overcoming a Knowledge Deficit	138
	Controlling Bias, Ethnocentrism, and Stereotyping	139
	Overcoming Language Barriers	141
	Overcoming Terminology Differences	142
	Overcoming Differences in Perceptions and Expectations	146
	Testing Your Knowledge	148
Chapter 9	Working With and Without an Interpreter	150
	Introduction	151
	Working With a Medical Interpreter	151
	Working Without a Medical Interpreter	161
	Testing Your Knowledge	165
	Unit Two Evaluation: Evaluating Your Transcultural Communication Skills	167
Unit 3	Using Transcultural Communication to Elicit Assessment Data	173
	Unit Three Assessment: Assessing Your Ability to Elicit Assessment Data	174
Chapter 10	Eliciting Assessment Data From the Client, Family, and Interpreters	177
	Introduction	178
	The Art of Eliciting Information	179
	Eliciting Basic Cultural Information	180
	Eliciting Views of Illness Using the Explanatory Model	185
	Eliciting the Client's Pattern of Seeking Help	187
	Eliciting Information From the Client's Family and Support Group	190
	Testing Your Knowledge	192
	Unit Three Evaluation: Evaluating Your Ability to Elicit Assessment Data	195
Unit 4	Using Transcultural Communication Skills to Plan and Implement Care	199
	Unit Four Assessment: Assessing Your Transcultural Communication Skills in Planning and Implementing Care	200
Chapter 11	Using Transcultural Communication to Plan Care, Explain, and Instruct	205
	Introduction	206
	Transcultural Communication in Planning and Implementing Care	206
	Using Transcultural Communication to Explain and Instruct	213
	Testing Your Knowledge	226
Chapter 12	Using Transcultural Communication to Assist People Responding to Pain, Grief, Dying, and Death	228
	Introduction	229
	Using Transcultural Communication to Assist Clients in Pain	230
	Using Transcultural Communication to Assist Clients Who Are Dying	236
	Using Transcultural Communication to Assist People Who Are Grieving	241
	Testing Your Knowledge	244
	Unit Four Evaluation: Evaluating Your Transcultural Communication Skills in Planning and Implementing Care	247
Unit 5	Transcultural Communication Skills Between Health Care Professionals	255
	Unit Five Assessment: Assessing Your Transcultural Communication Skills With Other Health Care Professionals	256
Chapter 13	Fostering Transcultural Communication With Other Health Care Professionals	259
	Introduction	260
	Barriers to Transcultural Communication Between Health Care Professionals	261
	Bridges to Transcultural Communication Between Health Care Professionals	269
	Testing Your Knowledge	277
	Unit Five Evaluation: Evaluating Your Transcultural Communication Skills With Other Health Care Professionals	279
Appendix I	Organizations and Agencies	283
	Professional Organizations	283
	Government Agencies	285
	Ethnic and Minority Organizations and Agencies	286
	International Agencies	287
	Refugee Centers and Programs	288
	Telephone Information Lines	288
Appendix II	Annotated List of Suggested Books and Films With a Transcultural Theme	289
	Fiction	289
	Nonfiction	291
	Films	294
Appendix III	Answer Key to Testing Your Knowledge Questions	297
	Bibliography	299
	Index	313