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About the Editor | ||
Contributors | ||
Preface | ||
Acknowledgments | ||
Pt. I | Introduction to Managed Care | 1 |
Ch. 1 | An Overview of Managed Care | 3 |
Ch. 2 | Types of Managed Care Organizations | 17 |
Ch. 3 | Integrated Health Care Delivery Systems | 31 |
Ch. 4 | Elements of the Management Control and Governance Structure | 63 |
Ch. 5 | Examining Common Assertions about Managed Care | 71 |
Pt. II | The Health Care Delivery System | 83 |
Ch. 6 | Primary Care in Managed Health Care Plans | 85 |
Ch. 7 | Compensation of Primary Care Physicians in Managed Health Care | 103 |
Ch. 8 | Contracting and Reimbursement of Specialty Physicians | 141 |
Ch. 9 | Negotiating and Contracting with Hospitals, Institutions, and Ancillary Services | 157 |
Pt. III | Medical Management | 177 |
Ch. 10 | Care Management and Clinical Integration Components | 179 |
Ch. 11 | Managing Basic Medical-Surgical Utilization | 197 |
Ch. 12 | Clinical Services Requiring Authorization | 235 |
Ch. 13 | Case Management and Managed Care | 249 |
Ch. 14 | Fundamentals and Core Competencies of Disease Management | 281 |
Ch. 15 | Prescription Drug Benefits in Managed Care | 293 |
Ch. 16 | Managed Behavioral Health Care and Chemical Dependency Services | 332 |
Ch. 17 | Quality Management in Managed Care | 361 |
Ch. 18 | Using Data and Provider Profiling in Medical Management | 379 |
Ch. 19 | Physician Behavior Change in Managed Health Care | 419 |
Pt. IV | Operational Marketing and Management | 439 |
Ch. 20 | Information Systems in Managed Health Care Plans | 441 |
Ch. 21 | Claims and Benefits Administration | 461 |
Ch. 22 | Member Services and Consumer Affairs | 507 |
Ch. 23 | Sales and Marketing in Managed Health Care Plans: The Process of Distribution | 535 |
Ch. 24 | The Employer's View of Managed Health Care: Show me the Value | 555 |
Ch. 25 | The Impact of Consumerism on Managed Health Care | 566 |
Ch. 26 | Accreditation and Performance Measurement Programs for Managed Care Organizations | 587 |
Ch. 27 | Common Operational Problems in Managed Health Care Plans | 609 |
Ch. 28 | Operational Finance and Budgeting | 628 |
Ch. 29 | Underwriting and Rating Functions Common to Most Markets | 643 |
Pt. V | Medicare and Medicaid | 655 |
Ch. 30 | Medicare and Managed Care | 657 |
Ch. 31 | Medicaid Managed Care | 684 |
Pt. VI | Regulatory and Legal Issues | 703 |
Ch. 32 | Legal Issues in Provider Contracting | 705 |
Ch. 33 | Legal Liability Related to Medical Management Activities | 743 |
Ch. 34 | The Health Insurance Portability and Accountability Act of 1996 | 764 |
Ch. 35 | State Regulation of Managed Care | 786 |
Ch. 36 | Managed Care's Regulatory Evolution: Driving Change in the New Century | 810 |
Epilogue - Managed Health Care at the Millennium | 822 | |
Glossary of Terms and Acronyms | 833 | |
Index | 855 |
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