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Book Categories |
Ch. 1 | Do you really want to be a supervisor? | 3 |
Ch. 2 | Customer service | 17 |
Ch. 3 | Planning | 27 |
Ch. 4 | Organizing, coordinating, and reengineering | 37 |
Ch. 5 | Position descriptions and performance standards | 51 |
Ch. 6 | Policy making and implementation | 69 |
Ch. 7 | Personnel recruitment and selection | 79 |
Ch. 8 | Orientation and training of new employees | 103 |
Ch. 9 | Team building | 115 |
Ch. 10 | Safety and workplace violence | 129 |
Ch. 11 | Leaders and managers | 145 |
Ch. 12 | Coaching | 161 |
Ch. 13 | Morale and motivation | 175 |
Ch. 14 | Rewards and recognition | 189 |
Ch. 15 | Performance feedback | 203 |
Ch. 16 | Counseling : preventing bigger problems | 221 |
Ch. 17 | Disciplining : corrective action for behavior problems | 235 |
Ch. 18 | Cultural diversity : managing the changing workforce | 251 |
Ch. 19 | Conflict and confrontation | 263 |
Ch. 20 | Employees with problems | 275 |
Ch. 21 | Employees with negative attitudes | 291 |
Ch. 22 | Coping with hostile people | 303 |
Ch. 23 | Complaints and grievances | 313 |
Ch. 24 | Personnel retention | 325 |
Ch. 25 | Managed care | 337 |
Ch. 26 | Budgets and cost control | 351 |
Ch. 27 | Job redesign : a paradigm shift | 365 |
Ch. 28 | Adjusting to change | 371 |
Ch. 29 | Encouraging creativity | 387 |
Ch. 30 | Staff development | 395 |
Ch. 31 | Delegation and empowerment | 405 |
Ch. 32 | Spoken communication | 421 |
Ch. 33 | Written communication | 437 |
Ch. 34 | How to hold more effective meetings | 445 |
Ch. 35 | Decision making and problem solving | 459 |
Ch. 36 | Negotiating skills | 475 |
Ch. 37 | Time management | 483 |
Ch. 38 | Coping with stress and burnout | 497 |
Ch. 39 | Career development for supervisors | 507 |
Ch. 40 | Succession planning | 521 |
Ch. 41 | Networks and organizational politics | 527 |
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