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Notes on editors and contributors | ix | |
Introduction | 1 | |
Part I | Understanding Knowledge in Organizations | 7 |
1 | Tough Questions on Knowledge Management | 7 |
2 | Future Research into Knowledge Management | 26 |
3 | Knowledge, Organizations and Competition | 67 |
4 | Organizational Knowledge and Learning | 87 |
5 | Knowledge and the Concept of Trust | 123 |
Part II | Managing and measuring knowledge in organizations | 146 |
6 | Three Tales of Knowledge-Creating Companies | 146 |
7 | Knowledge Enablers | 173 |
8 | Errors and Learning in Organizations | 204 |
9 | The Knowledge Spiral | 223 |
10 | Knowledge as a Strategic Resource | 240 |
11 | Competing with Intellectual Capital | 253 |
12 | The Learning-Knowledge-Value Cycle | 269 |
Index | 285 |
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