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Philippe Baumard has observed that strategic success seems to lie more in top managers' ability to use tacit knowledge than in their gaining or updating explicit knowledge' - "William H Starbuck, New York University " This important new book effectively illustrates how, in conditions of ambiguity, managers over-manage', i.e. rely too much on explicit plans and interpretations. Here, Philippe Baumard develops an alternative analysis and with it a new approach to management' - "Frank Blackler, Lancaster University " This landmark book delves below the surface of organizations in order to understand the complex processes of top managers' decision making. Philippe
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