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Preface ix
Acknowledgements xi
List of Figures xiii
List of Tables xvi
Introduction 1
The role of supply chain as a value driver 3
Why total supply chain management? 18
Understanding total supply chain management and its building blocks 30
Building Blocks of Supply Chain 47
Customer focus and demand 49
Resource and capacity management 63
Procurement and supplier focus 78
Inventory management 96
Operations management in the supply chain 109
Distribution management 122
New Demands and Trends 149
Service industries, event operations and non-profit organizations 151
Supply chain in emerging markets 164
e-Supply chain 181
Lean and agile supply chain 199
Retail supply chain 229
Green supply chain 245
Supply chain for major projects 258
Integrating Supply Chain Management 279
Systems and procedures 281
Sales and operations planning 313
Supply chain performance 335
Case study examples 358
References 374
Glossary 380
Index 387
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