The Project Management Scorecard: Measuring the Success of Project Management Solutions Book

Setting the Stage; Project Management Issues and Challenges; The Project Management Process; Project Management Solutions; The Project Management Scorecard; How to Measure Reaction and Satisfaction; How to Measure Skill and Knowledge Changes During the Project; How to Measure Implementation, Application, and Progress; How to Capture Business Impact Data; How to Calculate and Interpret ROI; Identifying Intangible Measures of a Project Management Solution; Monitoring the True Costs of the Project Solution; How to Isolate the Effects of the Project Management Solutions; How to Convert Business Measures to Monetary Values; Forecasting ROI: How to Build a Business Case for the Project Management Solution; How to Provide Feedback and Communicate Results to the Client; Overcoming Resistance and Barriers to the Project Management Scorecard.