Human Resource Management in the Hospitality Industry: An Introductory Guide Book

	Foreword
	Foreword
1	Background to the industry's workforce	3
2	Human resource management	21
3	Job design	39
4	Recruitment	55
5	Selection	73
6	Appointment and induction	94
7	Performance management	107
8	Training	119
9	Management development	131
10	Job evaluation	143
11	Administration of wages and salaries	152
12	Incentives	158
13	Fringe benefits	164
14	Labour turnover and termination of employment	177
15	Employee relations	190
16	Law of employment	204
17	Human resource planning, records and statistics	218
18	Labour costs and productivity	233
19	Organizing human resources	245
20	Managing people	260
21	Managing in an international context	275
22	HRM and multi-site hospitality operations	286
23	Customer care and quality	295
24	Business ethics	315
App. 1	The HCIMA code of conduct	323
App. 2	HCIMA management guide	326