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Preface | ||
Ch. 1 | What is Six Sigma? | 1 |
Ch. 2 | Why should organizations implement Six Sigma? | 15 |
Ch. 3 | How does Six Sigma compare with other improvement initiatives? | 38 |
Ch. 4 | How can Six Sigma achieve the greatest impact on business performance? | 77 |
Ch. 5 | What competencies are required to drive Six Sigma? | 125 |
Ch. 6 | What are the options for tailoring and implementing Six Sigma? | 173 |
Ch. 7 | Is the Six Sigma statistical model technically sound? | 208 |
Ch. 8 | Which sigma should be used? | 223 |
App. A | Relationship between critical-to-quality characteristics and system performance | 237 |
Index | 240 |
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