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Book Categories |
Acknowledgements | ||
1 | Operations management: content, history and current issues | 3 |
2 | Operations strategy: the strategic role of operations | 38 |
3 | Innovation: developing new products and services | 67 |
4 | Operations processes: process choice and layout; developing new products and services | 99 |
5 | Managing supply | 130 |
6 | Managing capacity: managing transforming resources | 161 |
7 | Managing throughput: improving material, customer and information flows | 202 |
8 | Project management: content, history and current issues | 238 |
9 | Managing quality | 265 |
10 | Performance measurement and improvement | 306 |
11 | World-class operations | 337 |
S1 | Analysing manufacturing operations: quantitative methods | 371 |
S2 | Analysing service operations: service delivery, queuing, and shift scheduling | 405 |
Index | 429 |
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