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Book Categories |
Preface | ||
Acknowledgements | ||
Authors' profiles | ||
1 | Knowledge management and learning for organizations | 3 |
2 | Process approaches for management of knowledge and learning | 25 |
3 | Culture for knowledge sharing and transfer | 49 |
4 | Leadership role in the management of knowledge structures and culture | 71 |
5 | Measurement and technology | 95 |
6 | Learning knowledge management imperatives: present into future | 110 |
7 | British Airways | 143 |
8 | BP Amoco | 156 |
9 | Celemi | 165 |
10 | Chevron | 173 |
11 | CMG | 195 |
12 | Ford | 203 |
13 | Hewlett-Packard | 206 |
14 | Honda | 217 |
15 | IBM | 221 |
16 | ICL | 233 |
17 | Lucent Technologies | 240 |
18 | Monsanto | 243 |
19 | Pacific Western Airlines | 248 |
20 | The Post Office | 251 |
21 | Quidnunc | 275 |
22 | Singapore Airlines | 280 |
23 | Swedish National Crime Intelligence | 284 |
24 | Xerox | 289 |
References and further reading | 303 | |
Case study references | 309 | |
Index | 315 |
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