Windows troubleshooting guide Book

	Introduction
1	What is Windows?	1
	A brief history of Windows development	1
	The benefits of Windows	6
	End-user implications	7
	How does Windows work with the computer?	7
	Where is Windows located?	9
2	Hardware Requirements	13
	What is required to run Windows?	13
	Practical requirements	14
	Hardware incompatibilities	25
	Other incompatibility issues	33
3	Trouble-free Installation Procedures	34
	Why is installation a troubleshooting issue?	34
	Preparing the system for Windows	34
	The installation process	44
	Completing the installation process	48
	Standardising the installation	52
4	Windows and Non-Standard Hardware	55
	Why use non-standard PC hardware?	55
	What upgrades are available?	55
	Installing hardware	56
	Display systems	61
	Printers	71
	Input devices	84
	Keyboards	85
	Mice	87
	Memory devices	94
5	Running Non-Windows Applications	97
	Why use non-Windows applications	97
	Possible problems	97
	Techniques for resolving problems	103
	PIF editor	115
6	Troubleshooting Common User Problems	127
	What is involved in troubleshooting?	127
	Categories of user problem	127
	Guidelines for troubleshooting	128
	Resolving software problems	132
	Problem situations	140
7	Troubleshooting Component Faults	146
	Introduction	146
	A structured approach	146
	Routine checks	151
	Problem reports and fault logs	152
	Hand control to the troubleshooter	155
	Heat and moisture	155
	Diagnose a particular peripheral or unit	158
	The power supply	159
	Disk drives	161
	System board	169
	Display unit	171
	Keyboard	171
8	Optimising Windows	175
	What can be done to improve performance?	175
	Techniques for optimisation	175
	Optimising the hardware	176
	Optimising the software	181
	Optimising usage	199
9	Windows and Networks	203
	The advantages of Windows on a network	203
	Common problems in the network environment	203
	Implementing Windows on a network	204
	Running Windows with the network	207
10	Migrating to Windows	211
	What is involved in the migration process?	211
	Cost benefit analysis	211
	Migration planning	215
	Implementation	216
	App. Glossary	218
	App. Bibliography and reading list	231
	App. Problem situation solutions	233
	App. Upgrading Windows	239
	Index	243