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1 Cross-cultural and diversity coaching Jonathan Passmore Passmore, Jonathan Ho Law Ho, Law 4
2 Coaching in Europe Katherine Tulpa Tulpa, Katherine Frank Bresser Bresser, Frank 19
3 Coaching in North America Mary Wayne Bush Bush, Mary Wayne 41
4 Coaching in Australasia Jodie Anagnos Anagnos, Jodie 57
5 Coaching in South Africa Craig O'Flaherty O'Flaherty, Craig Janine Everson Everson, Janine 75
6 Coaching in Brazil Silvio Celestino Celestino, Silvio Ingrid Faro Faro, Ingrid 87
7 Coaching in China Catherine Ng Ng, Catherine 96
8 Coaching in the Middle East Tom Palmer Palmer, Tom Val J. Arnold Arnold, Val J. 110
9 Coaching in India Yogesh Sood Sood, Yogesh 127
10 Coaching in Russia Julia Choukhno Choukhno, Julia 134
11 Coaching in Japan Takashi Tanaka Tanaka, Takashi 147
12 Coaching black British coachees Tinu Cornish Cornish, Tinu 165
13 Coaching black American coachees Gregory Pennington Pennington, Gregory 181
14 Coaching Indian sub-continent heritage coachees Indrani Choudhury Choudhury, Indrani 195
15 Coaching with men : alpha males Eddie Erlandson Erlandson, Eddie 216
16 Coaching with women Kate Ludeman Ludeman, Kate 237
17 Coaching people through life transitions Bob Garvey Garvey, Bob 255
App The Association for Coaching 273
Index 276
| Price | Condition | Delivery | Seller | Action |
| $99.99 | Digital |
| WonderClub |
Gary Reed
reviewed Diversity in Coaching: Working with Gender, Culture, Race and Age on May 05, 2017
Diversity in Coaching: Working with Gender, Culture, Race and Age
Most business books, except maybe a handful, can be summarised in a page or two. The exceptions are the classics, and they are indeed a handful. This book cashes in on the success of its predecessor, "The Loyalty Effect". Now while that book could have summarised in a couple of pages, I would rate it four stars, as it is full of anecdotes and examples that have entered the business canon on loyalty.
This book basically pushes a formula for "net promoter score", or NPS. It is intuitive, and has some correlation with the claimed variables of customer retention and financial success. However, research into the NPS shows up various flaws. (If you are interested, start here - )
Basically, the authors should have candidly proclaimed that the formula is a shortcut, and indeed not a scientific metric. Other warnings around the possibility of better metrics, and how different environmental factors would affect the efficacy of NPS, would have made this, IMO, a much more honest book.
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