How to Motivate People Book

	Introduction	1
1	The motivation process	8
	The management task	8
	Management characteristics	12
2	How people feel about work	16
	Theory X and Theory Y	17
	Maslow's hierarchy of needs	19
	Hertzberg's motivator/hygiene factors	21
	Expectancy theory	23
	Practical implications	26
	Aiming for excellence	28
3	The negative side of the balance	30
	Company policy and administration	30
	Positive use of policy and administration	32
	Supervision	32
	Interpersonal relationships	33
	Positive use of interpersonal relationships	34
	Working conditions	35
	Personal life	36
	Security	37
	Status	38
	Salary	39
4	The positive side of the balance	40
	Achievement	40
	Recognition	42
	Recognition through rewards	44
	The work itself	48
	Responsibility	52
	Advancement	54
	Growth	56
	The full mix	56
5	Taking the temperature	59
	Accurate measurement	61
	Creating a strategy to influence motivation	62
	Approaches to continuous measurement	65
	Specific measurement opportunities	69
	Major measurement	70
	The link between information and action	77
	A firm foundation	79
6	Incentive schemes	80
	A caveat	80
	Employee packages	81
	Financial incentives	83
	Non-financial schemes	85
	Tax implications	86
	Maintaining interest	87
	Communications	90
	Extreme measures	91
7	The contribution of communication	93
	The contribution of management style	96
	The role of communication	98
	Consultation	100
	Development	101
	Delegation	105
	Appraisal	108
	Exit interviews	114
	Communication	115
8	Involvement and empowerment	118
	Putting empowerment to work	118
	Making empowerment possible	119
	Letting go	120
	Making empowerment effective	121
	Towards excellence	123
9	Action plan	124
	Linking to specific staff	124
	A foundation for action	127
	The dangers	128
	Positive habits	129
	A motivational calendar	130
	Individual records	132
	Spontaneity	133
	A social dimension	134
	A rolling plan	135
	Afterword	137