Shut Up and Listen: The Truth about How to Communicate at Work Book

	About the authors
	Preface
	Introduction	1
Pt. 1	Insight	5
1	Revelations: The truth about honesty, charisma, storytelling and more	7
2	What kind of communicator are you?: The truth about your individual style	26
Pt. 2	How to ...	39
	Introduction	41
3	The truth about reading: How to, when to. Getting the most out of what you read	47
4	The truth about writing: Context, grammar, tone of voice and use of Plain English	54
5	Persuasion: Learn through advertising - read the case study - try it for yourself	71
6	Writing - the rules of the tools: How to write e-mail, text and Web copy	86
7	Listening: How and when	103
8	Talking: How and when	111
9	Listening and talking - the rules of the tools	117
10	Feeling: First impressions, body language, culture	141
Pt. 3	Planning for success	159
11	Planning: Auditing, ditching the time wasters, targeting and achieving	161
12	Six simple strategies: Ways to implement your plan	178
	App. I: Further recommended reading	182
	App. II: A list of contributors	183
	Index	185