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Ch. 1 | The languages of business: Introduction and overview | 1 |
Ch. 2 | Spoken discourse in the multicultural workplace in Hong Kong: Applying a model of discourse as 'impression management' | 21 |
Ch. 3 | Australian-Japanese business interaction: Some features of language and cultural contact | 49 |
Ch. 4 | Requests in German-Norwegian business discourse: Difference in directness | 72 |
Ch. 5 | The Asian connection: Business requests and acknowledgements | 94 |
Ch. 6 | Organisation in American and Japanese meetings: Task versus relationship | 117 |
Ch. 7 | Bookshop service encounters in English and Italian: Notes on the achievement of information and advice | 136 |
Ch. 8 | Joking as a strategy in Spanish and Danish negotiations | 159 |
Ch. 9 | Lexical landscaping in business meetings | 183 |
Ch. 10 | Languages within languages: A social constructionist perspective on multiple managerial discourses | 211 |
Notes | 228 | |
References | 233 | |
Notes on contributors | 249 | |
Index | 251 |
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