Knowledge Management Strategies Book

Numbers
  401(k) plan   76
  80-20 Software   104

A
access   128
    client/server   113
    correspondence-management   67
    data-warehousing   62
    development   113, 121, 142-46, 152
    ESPP application   75-76
    human resources   74
    HeadTrax   77-79
    mobile computing   60
    networked   150
    phone specific   151
    productivity   57
    server management   108
    specialized   74
    stock-option   76
    time-card/absence-reporting   75
    trend analysis   91
    Web-based   121, 133
    wireless   138, 144
    workflow   109
access rights   7
accounts
    development   53
    payable   82-83
    planning   54
    postings   83
    profile maintenance   61
    records   53, 88
    sort feature   53
    storage   12
    tracking   53
ACLs (Access Control Lists)   128-129
Active Directory   39, 129-30
Active Directory Service Interface (ADSI)   178
Active Server Pages. SeeMicrosoft Active Server Pages (ASPs)
ActiveSync   143
ActiveX. SeeMicrosoft ActiveX
ActiveX Data Objects (ADO). SeeADO (ActiveX Data Objects)
ADO (ActiveX Data Objects)   106, 111-12
    scripts   124, 133
ADSI (Active Directory Service Interface)   178
analysis services   194-95
Anderson Lyle   91, 94
anytime anywhere, defined   144
APIs
    database   147
    display   150
    input   150
    knowledge-management solutions   122
    low-level plug ins   46
    management   150
    networking   150
    security   150
    storage   150
    support   133
    telephony   150
    401(k) application   76
Approval and Workflow   192
ASPs (Active Server Pages). SeeMicrosoft Active Server Pages
architecture lightweight client   149
AS/400   88, 92-93, 96, 108
Ashton Neil   21
ATLAS   51
audible feedback   159
audiences   8, 63
Avishai Bernard   38

B
BackOffice. SeeMicrosoft BackOffice
bandwidth   139-40
B. Dalton   93
BI (business-intelligence) data   188
Bluetooth   149
boot time   62
Borders   93
Borel Daryl Ann   102-03
brand loyalty   46
British Petroleum   3, 19
Bronwyn Fryer   4
browsers. See alsoMicrosoft Internet Explorer 5
    applications   151
    filters   105
    graphical   151
    microbrowser   149-52
    newsgroup feature   63
    Portals and Search module   185
    protocol   123
    recalculate   105
    sort   105
    Web   65, 113
budget information   94
    challenges   198-201
    climates   87
    competition   87
    cost-effective procedures   44, 93
    customer base   56
    decision making   88, 92
    demographics   94
    disbursement samples   61
    expenses decrease   76
    goals   6, 7
    intelligence tools   88, 92, 95, 112
    messages   4
    metrics   6, 29
    models   64
    opportunities   51, 78
    performance reviews   80-81
    priorities   6
    reports   102
    reviews   80
    spending and buying patterns   90
    strategies   87
    streamlining   62
    systemic access   96-97
    tasks   56
    tracking   112
    trend analysis   91
    workflow   112
business
    analysis   88
    applications   5

C
calendar items   10, 107, 122
    digital dashboards   10
    exchanging information   140
    features   107
    shared   109
California Pizza Kitchen’s (CPK)   case study   88-90
call cards defined   58-59
call reporting centers   61, 66
CAMS (Comprehensive Academic Management System), 117
Cantafio Kelvin   96-97
carriers wireless   141
CAS (corporate account sales)   54
catalogs
    graphic   52, 130
    Portals and Search module   184-88
Catalyst Ethernet Switches   39
CDO (Collaborative Data Objects)   111, 195
cellular phones   143
Certified Professionals (MCPs). SeeMicrosoft Certified Professionals (MCPs)
Certified Solution Providers (MCSPs). SeeMicrosoft Certified Solution Provider (MCSPs)
Certified Systems Engineers (MCSEs). SeeMicrosoft Certified Systems
Certified Professionals (MCPs). SeeMicrosoft Certified Professionals (MCPs)
Certified Solution Providers (MCSPs). SeeMicrosoft Certified Solution Provider (MCSPs)
Certified Systems Engineers (MCSEs). SeeMicrosoft Certified Systems Engineers (MCSEs)
channel technology   185
chart component   106
chat services   196-97
Christopoulos Peter   96
Cisco Systems   36-37, 39
CKOs (chief knowledge officers)   175, 201
client devices
    architecture   149
    cellular smart phone   149
    digital pager   149
    instant-on   143
    Internet standard   131
    long battery life   143
    remote access   122, 125
    small devices   143
    support   144
    synchronization   143
    wireless-optimized   149
    wireless solutions   152
clients   144
collaboration
    client   64
    desktop tools   109
    dial-up   61
    infrastructure   141
    knowledge workers   109
    mail   103
    messaging   115
    Microsoft Office   109
    Microsoft Exchange   199
    modules   166-66, 170-74
    NetMeeting   109
    news   64
    productivity   111
    teams   111
    server   121,
    services   122
content generation   147
client-server   143
client software   144
Cognos business intelligence tool   95
cold-calls   52, 56, 67
Collaboration Data Objects (CDO)   111, 195
College Boards PowerFaids Financial Aid System   117
COM   105, 147
COMDEX   149
command and control systems   148
common session object   146
common user   146
communication managing   105
communities   175-80
Content Management module   190
    individual   64
    scenarios and recommendations   181
    solutions   65
    Web-based   65
Communities Teams, and Experts module   166
    defined   178-79
    Microsoft technologies   180
    scenarios and recommendations   181-83
    technology requirements   179-80
Compaq   19
Comprehensive Academic Management System (CAMS)   117
computers
    handheld   59-61, 63, 143-44, 146
    laptop   59-60, 93, 144
Connect Austria   66-67, 72
connections dial-up   61
connectivity host   108
Consultant Network   72-73
consultants
    MCPS   15
    Microsoft business site   15
    profiles   72
    Web site   63
Consulting Services. SeeMicrosoft Consulting Services
contact management
    customer-management system   51-52
    customer views   54
    knowledge management systems   68
    standards   54
content
    indexing   125
    management   108-09, 111
content classes   193-94
Content Conversion   139
Content Management module   166
    analysis services   194-95
    categories and attributes vocabulary   189
    communities   190
    Microsoft Exchange Server   191-92
    Microsoft Outlook 2000   193
    Microsoft SQL Server   192
    Microsoft technologies for   191-92
    recommendations   193-94
    Site Server 3   191
    technology requirements   190-91
    XML   194
core competencies   23
corporate applications   4
corporate Intranet connection   144
Corporate Procurement Groups (CPGs)   83
correspondence-management applications   67
Cotelligent   89
CPGs (Corporate Procurement Groups)   83
CPUs   143
CreateFile   124
cryptography support   147
customer
    contacts   52
    base   56
    feedback   68
    interactions   53
    management   41, 52, 63, 73
    online support   63
    orders   92-93
    records   51-52
    relationships   39
    response time   54
    satisfaction   49, 58, 62
    service   63, 66-67, 89-90
    support   49, 68
    tracking   49, 51
    types   50
customized environments   5

D
data
    accuracy rates   58
    analysis   88, 90, 92, 95-96, 109
    business-intelligence   109
    categorizing   121
    centers   53
    collated   62
    collection   57, 68
    consolidation   80
    customize   103
    distribution   62
    food-cost   88, 90
    formats   138
    institutional aid   117
    inventory   92, 94
    marketing   88, 90
    mission critical   144
    operational   95
    organizational   144
    pipeline   91
    point-of-sale   93
    production   94
    repositories   64
    retrieval   121, 159
    return   92-93
    sales   88, 90-94
    searching   121
    sharing   124
    storage   103, 107
    systematic access   87, 90
    vCard   139
    warehousing   62, 88-93, 95-96, 109, 166
    Web content   108
Data Access pages   105-06, 113
Data Analysis module   166
databases
    Access   52
    analyzing   108
    ATLAS   51
    back-end   61-62
    central reporting   77
    common repository   52
    domestic recruiting   77
    HeadTrax   77-79
    human resources   76, 78, 81
    integrity   128
    multiple   127-28
    reliability   128
    replication   128
    services   122
    shared   52, 128
data source component   105-06
data-synchronization   147
DataTracker   91-93
Data Transformation Services (DTS)   12, 109
data types support   149
data warehousing. Seedata warehousing
DAV (Distributed Authoring and Versioning)   123
Davenport Thomas, H., 18
decision makers   53, 90-92, 95-96, 102
Decision Support Systems (DSS)   112
Dell Computers   19
Deloitte & Touche Consulting   157
demographics   94
departmental productivity   111
design
    goals   4
    flexibility   125
    standardizing   39
Design Time Controls (DTCs)   177-78
desktop
    analysis   95
    layer (SeeKnowledge Desktop layer)
    management   108
    tools   9, 22
    virtual   157
Desktop Edition IT Advisor   6
Developer Network (MSDN). SeeMicrosoft Developer Network (MSDN)
developers   64, 103, 113, 122, 146
    products   65
    staff   101
    support site   63
    teams   63
    tools   133, 145
    Web sites   63
developer support   144
development products
    Microsoft FrontPage   20, 24, 142
    Microsoft Visual Basic   42, 142
    Microsoft Visual C++   42, 142
    Microsoft Visual InterDev   20, 63, 142
    Microsoft Visual J++   142
    Microsoft Visual Studio   6, 20, 24, 63, 142
devices microprocessor   143-44
DHTML (Dynamic HTML)   186
Dick Hickox   79
digital dashboards
    charts   106
    collaboration   110-11
    consolidating   118
    customized   104
    data source   105
    development   114-16
    device session management   146
Digital Dashboard Starter Kit   8, 117
    integration   12
    Microsoft BackOffice   108
    Microsoft Office   103
    Microsoft Outlook   108
    Outlook Team Folders   107
    PivotTable   105
    prototypes   115, 118
    spreadsheets   105
    users   133
    viewing information   4
    Web components   104
digital nervous systems   73
digital personal assistants   144
digitalpeople   19
Direct Access
    consultants   63
    desktop tools   92
    HTML support   104
    interface   113
    Microsoft Access project   113
    newsgroup interface   64-66
    OLE DB support   113
    Personal Knowledge Portal   104
    relational databases   105
    resellers   63
direct mail   53
directory system   55
disbursements   61
discussions
    groups   64
    online   107, 110
    public   64
    searches   12
    threaded   109
Distributed Authoring and Versioning
(DAV), 123
Distributed Networking Architecture (DNA)   7
DNA (Distributed Networking Architecture)   7
documentation   14
documents
    access   124
    analyze   109
    categorize   109
    Internet technology for   176
    live   104
    manage   121
    publish   109
    search   12
    share   104
    track   49
    view   131
DSS (Decision Support Systems)   112
DTA (Data Transformation Services)   12, 109
DTCs (Design Time Controls)   177-78
DTP Package Designer   12
DTS (Data Transformation Services)   186-87
Dynamic HTML (DHTML)   186

E
EARIS Document Library   67
ECMS (Enterprise Communication and Messaging Solutions)   55, 57, 64, 66
effectiveness of technology introduction   199-200
e-mail. See alsoMicrosoft Outlook 2000
    access   124, 144
    BackOffice   108
    client   103
    customization   8
    elimination   75-76
    infrastructure   13
    managing   121
    notification and routing services   183
    personal   10
    tracking accounts   53
employees
    401(k) administration   76
    benefits   84, 74
    collaboration   104
    decision-making authority   87
    documents   72
    expense management   62
    headcount   78
    HeadTrax   77-79
    human resource materials   74
    management   71, 80-84, 89
    marketing staff   52, 90
    paperless management   75, 82
    payroll and direct deposit   75
    performance reviews   79, 81
    productivity   130
    records   82
    recruitment   78
    reliability   22
    skills alignment   72, 84
    staffing   76-77, 84
    stock purchase plans   75-76
    temporary   76
    threads   18
    tracking   77-78, 88
    training   72, 83
    training costs   81, 125
    satisfaction   83
    work styles   144-45
Employee Stock Purchase Plan (ESPP)   75-76
Encarta. SeeMicrosoft Encarta
end-user needs   5
Enell Greg   51-52
English Query   159-61
Enterprise Communication and Messaging Solutions (ECMS)   55, 57, 64, 66
environment
    development   60
    mainframe   108
error-correction process   61
ESPP (Employee Stock Purchase Plan)   75-76
event model   150
exams certified   15
Excel. SeeMicrosoft Excel
Exchange. SeeMicrosoft Exchange
Exchange DTC   177-78
Exchange Folder Agents   110
Exchange Scripting Agent. SeeMicrosoft Exchange Scripting Agent
Exchange Server. SeeMicrosoft Exchange Server
Expense. SeeMicrosoft Expense
expense management   82
experts   178-80, 182-83
Extensible Markup Language. SeeXML (Extensible Markup Language)

F
Farrelly Joseph   45-46
feature creep   6
feature phones platform   150-51
feedback   18-19, 21, 57, 102
field sales representative. Seesales force
File Open   104
file system support   147
files
    attachments   66
    personal   4
    personnel   62
    searching functionality   60
    services   121-22
    sharing   132
    system   121-22, 129
    updating   62
Filka Peter   67, 72
filters   4, 102, 106
finance   77-78
    aid distribution   116
    analysis   89-90, 92, 109
    budgets   79-81, 94
    records   88
    reports   89-90
firewall restrictions   66
first mile   141
Fleming Clayton   82
folders
   &nbs