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Preface vii
Introduction xi
1 Conflict — the basics 1
2 Conflict development 11
3 Approaches to managing conflict 23
4 Negotiation — the basics 43
5 Positions, concessions and interests 55
6 Getting ready to negotiate 67
7 Negotiation styles 85
8 Negotiation tools and planning 91
Conclusion 107
Notes 109
Glossary 115
Index 119
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Add Conflict Management, Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In, Conflict Management to the inventory that you are selling on WonderClubX
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Add Conflict Management, Conflict Management is an easy-to-read and high-powered tool for understanding and managing conflict situations. Conflict can spiral out of control, but if you understand how the spiral works you may be able to prevent it from even beginning. In, Conflict Management to your collection on WonderClub |