Managing Communication in Health Care Book

Section 1: Personal Communication. Chapter 1 - Assertiveness. Application 1.1 Barriers to behaving assertively. Application 1.2 The importance of packaging. Chapter 2 - One-to-One Communication. Application 2.1 Appearance: A Personal Development Plan. Application 2.2 Listening Skills Exercise. Chapter 3 - Influencing and Negotiating Skills. Application 3.1 Negotiation: advice and support from health trade union. Chapter 4 - Marketing Yourself, The Profession and the Organisation. Application 4.1 Suggested Ways for Becoming a More Effective Leader. Application 4.2 The Power of Metaphors. Section 2: Communication in Organisations. Chapter 5 - Communication in Groups. Chapter 6 - Presentations to Groups. Application 6.1 Developing Your Presentation Skills. Chapter 7 - Networking. Application 7.1 A Personal Exercise. Application 7.2 How Networking Might Assist Career Development - A Fictional Example. Application 7.3 Working in the NHS. Section 3: The Elements of Communication. Chapter 8 - Written Communication. Application 8.1 Practical Exercises to Test Your Writing Skills. Application 8.2 Example of patient information leaflet. Chapter 9 - Quality Communication. Application 9.1 Customer Satisfaction Surveys. Chapter 10 - Information Technology and Systems in Communication. Application 10.1 Data Protection Explained. Application 10.2 Information Technology and Communication In Practice