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Book Categories |
Foreword | ||
Preface | ||
Acknowledgements | ||
Ch. 1 | Background and Introduction | 1 |
Ch. 2 | Planned Preventive Maintenance Prevails | 25 |
Ch. 3 | Just in Time: Gurus from East and West | 49 |
Ch. 4 | Procurement of Building Maintenance Services | 68 |
Ch. 5 | Re-engineering the Process | 84 |
Ch. 6 | Enter Customer Care, Contact and Call Centres | 99 |
Ch. 7 | Intelligent Building Care | 117 |
Ch. 8 | Sustainable Building Care | 132 |
Ch. 9 | Building Futures: Left or Right? | 152 |
Ch. 10 | Cradle to Grave: Whole-Life Assessment and Implications for Design | 170 |
Index | 189 |
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