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Book Categories |
Acknowledgements | ||
List of Tables | ||
List of Figures | ||
Glossary of Terms | ||
List of Acronyms and Abbreviations | ||
1 | Introduction | 1 |
2 | Managing in the Core Public Services | 12 |
3 | Service Delivery - Meeting Citizen Needs | 37 |
4 | Managing Resources for Social Gain | 68 |
5 | Strategic Control of Core Public Services | 97 |
6 | Organizational Structures for Effective Service Delivery | 119 |
7 | Managing Professionals | 142 |
8 | Review of Reform Programmes | 167 |
App. I: Case Studies | 175 | |
App. II: Questionnaire | 265 | |
References | 273 | |
Index | 279 |
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