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Book Categories |
List of Figures | ||
Foreword | ||
Acknowledgements | ||
1 | Introduction | 1 |
2 | Being in Charge | 5 |
3 | What is Management Competence? | 10 |
4 | Understanding Supervision and Management | 23 |
5 | The Human Resource | 39 |
6 | Recruitment and Selection | 55 |
7 | Induction, Development and Appraisal | 76 |
8 | Groups and Teams | 98 |
9 | The Supervisor/First Line Manager as a Leader | 119 |
10 | Managing Differences | 136 |
11 | Managing Discipline, Grievance, Discrimination and Dismissal | 157 |
12 | Personal Competence | 171 |
References | 180 | |
Index | 182 |
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