Marvellous Meetings: A Toolkit for Facilitators and Team Leaders Book

	Making meetings work	1
	Intervention strategies for the trainer or facilitator	5
	Resources guide	19
	Information Sheets	25
1	Principles of effective meetings	27
2	Documentation: The agenda	31
3	Documentation: The minutes	36
4	Documentation: The action plan	40
	Check Lists	41
1	Responsibilities of the Chair	43
2	Responsibilities of the minute-taker	45
3	Responsibilities of meetings attendees	47
4	Jargon buster	49
	Questionnaires	51
1	How well am I doing as Chair?	52
2	How well am I doing as minute-taker?	53
3	How well am I doing at meetings?	54
4	Jargon buster - How much do you know?	55
	Work Sheets	59
1	Running the meeting: communication skills for the Chair	61
2	Managing behaviour: communication skills for the Chair	65
3	Constructive communication skills for meetings attendees	70
	Cards	77
1	Running the meeting	79
2	Managing behaviour	83
3	Constructive and assertive communication skills	87
4	Bad behaviour at meetings	93
5	What would you do or say?	99
App. 1	Meeting intervention strategies	113
App. 2	Assertive techniques	121
App. 3	Some ideas on using the skill-building cards	123
App. 4	Additional training themes	125