The Learning Organization in the Public Services Book

	List of figures and tables
	List of abbreviations
	Notes on contributors
	Preface
Pt. I	Concepts	1
1	The development of the theory of the Learning Organization	3
2	Why look at the Learning Organization in the public services?	18
3	Why the Learning Organization?	23
4	Is the Learning Organization transferable across sectors?	39
5	The trouble with organizational learning	55
Pt. II	Practice	67
6	Using Action Learning to enhance managerial performance	69
7	Evaluating the benefits of learning	78
8	Creating learning and development processes gradually	92
9	Developing a Learning Organization through quality assurance	103
10	Creating the conditions to become a Learning Organization	118
11	Searching for Sheffield	131
12	Learning at the whole organization level	137
13	Investors in People and the Learning Organization	148
14	The Learning Organization and the voluntary sector	162
15	Beyond Investors in People	182
16	Learning to change	195
17	The Learning Organization - the route to chaos or rejuvenation?	213
	Postscript: The future of the Learning Organization in the public services	225
	Index	231